Payment and Return policy

CONTACT US

You can call us at +38 095 421 2766 on weekdays from 10:00 to 19:00 or e-mail at hello@lakestudio.org. We will try to work out your issue quickly and efficiently.

PAYMENT METHODS

  • Payment via credit card online

After deciding on the purchase, choose the payment method “Credit card at the website" and click “Proceed to checkout”.

ORDERS AND DELIVERY

  • Delivery to other countries

Delivery to other countries is calculated individually. When ordering, specify the country of delivery, city and your contact information.

We deliver your orders with services like DHL, UPS, FedEx service.

  • Delivery in Ukraine

We deliver free your chosen product to any region of Ukraine.

And also, in Kiev there is an opportunity to pick up an order from our showroom at Zankovetskaya 3/1, office 42. We work from 10:00 to 19:00 from Monday to Friday.

RETURN / EXCHANGE CONDITIONS

Exchange and return of the items in proper quality are made within 14 calendar days from the order receipt. Exchange and return of items are made if the specified items were not in use, its marketable appearance, consumer properties, seals, factory labels and original packaging are preserved, and also, if there is a document confirming the fact of purchase.

The exchange is possible through DHL,UPS, FedEx service.

Customers should cover all shipping costs for the goods return

RETURN / EXCHANGE PROCEDURE

You can exchange or return the items within 14 days from the date of purchase.

In other countries, the exchange is possible through DHL,UPS, FedEx service.

In Ukraine, the exchange or return of items can be done through courier service, or you can bring the items to our office at Zankovetskoi street, 3/1, office 42, from 10:00 to 19:00 from Monday to Friday.

 

Search